Custom orders typically take 15 to 20 business days to process.
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Frequently asked questions about custom puzzles, canvas finishes, and shipping.
This page covers the questions customers are most likely to ask about uploading photos, photographer partnerships, production timelines, shipping, and hand-painted puzzle art.
Shipping usually takes 5 to 10 business days after processing.
Customer-uploaded photos are used for that customer’s order only.
What does V2 Jigsaw Puzzle Warehouse specialize in?
V2 Jigsaw Puzzle Warehouse specializes in turning customer photos into custom puzzles and offering finished puzzle art placed on hand-painted canvases. We also create puzzle designs using photos from authorized photographers and approved vendor partners.
If I upload my custom photo, will it be placed on the website as a puzzle to be sold?
No. Custom photos uploaded by customers are used only for that customer’s order. V2 Jigsaw Puzzle Warehouse uses photos from authorized photographers and vendors who have signed up to be partners with our company for puzzles that are offered for sale on the website.
Can I upload my own photo for a custom puzzle?
Yes. You can upload your own photo through the Customize Your Puzzle page and include your preferences for orientation, piece count, finish, and canvas notes.
Do you also sell puzzles made from photographer artwork?
Yes. In addition to customer custom orders, we offer puzzles made from approved artwork and photography submitted by authorized photographers and vendor partners.
How long does it take to process a custom order?
Processing for custom and hand-finished puzzle orders typically takes 15 to 20 business days. This gives us time to prepare the puzzle, complete the hand-painted canvas work when selected, and package the order carefully.
How long does shipping take after my order is processed?
Shipping typically takes 5 to 10 business days after processing, depending on the shipping destination and carrier timelines.
What is the difference between an unassembled puzzle and solved puzzle art?
An unassembled puzzle is shipped loose so you can put it together yourself. Solved puzzle art means we assemble the puzzle for you and place it on a hand-painted canvas so it is ready for display.
What materials may be used on the hand-painted canvas?
Hand-finished canvases may include acrylic paint and spray paint. If you have allergies or sensitivities to either of these materials or related chemicals, please include that clearly in the comments section of your custom order.
Can I request specific colors or design details for the canvas?
Yes. You can share preferred colors, borders, accents, and other design notes in the canvas comments area on the Customize Your Puzzle page. We review those notes when preparing your order.
Will my custom puzzle look exactly like the uploaded photo?
We work to preserve the look and feel of your image as closely as possible, but minor adjustments such as scaling, cropping, and color balancing may be needed so the puzzle and canvas finish properly.
Do you accept returns on custom orders?
Because custom puzzles are made specifically for the customer, returns and refunds may be limited. If there is an issue with your order, contact us as soon as possible so we can review the situation and help.
How can I contact V2 Jigsaw Puzzle Warehouse with questions about my order?
You can use the Contact page to send your question directly to our admin team. Including your order ID will help us respond faster.